24 Hour Refund Policy

REFUNDS

Our 24 hour refund policy lasts 24 hours. If 24 hours have gone by since your payment, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your design must not be started. 

In cases where the project has not been started or if the initial design style has not been approved. 

To complete your return, we require a receipt or proof of payment.

No refunds: If the project has been completed. We reserve the right to determine when a project is considered complete.

Refunds (if applicable)

Once your return request is received and inspected, we will send you an email to notify you that we have received your return request for a design that has not been started within 24 hours. We reserve the right to also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@frealas.com.

Sale items (if applicable)
Only regular priced designs that have not been started may be refunded within 24 hours of payment, unfortunately sale items cannot be refunded.

If you there is any other issues with your design and you want more revisions, send us an email at design@frealas.com and/or a letter to : 300 Lenora Street #719, Seattle, WA, 98121, United States.

Shipping
To send us mail, you should send mail to: 300 Lenora Street #719, Seattle, WA, 98121, United States.

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

#1 Web & Logo Design.

300 Lenora Street, Suite 719
Seattle, WA 98121

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